Starbucks at 14200 South Bell Road, Homer Glen, Illinois.

Typical Starbucks but small

I go to this location on a regular basis. Today they handed me a scalding hot cup of coffee with a lid that was not secured and had the coffee spilled all over my hand. When I was asked if I was okay, I told them no I was in pain. I was not offered a cool rag to ease the burn. All I was told is they would remake the spilled coffee. I had to ask for the managers card. When this happened I was offered a $4 gift card. The lead on duty refused to come to the window to talk to me. I understand accidents happen but when it leads to your customer in pain your procedure sucks.